How happy is your housekeeping team right now? Really?
Most hotels can’t answer that. They have an annual survey nobody trusts, anonymous suggestion boxes nobody opens, and a manager who “talks to people” — meaning the manager talks to the same 3 people who always speak up.
The other 80% of the team? Quietly checking out. Until they actually leave.
Hotel turnover is at historic highs across Europe. Most operators react when someone hands in their notice. By then, replacement, training, and lost guest experience are already underway. A working pulse survey every quarter is the cheapest insurance policy in hospitality. Done right, you see the cracks weeks before they become walkouts.
What the Surveys module does
Truly anonymous employee surveys, in the same tool the team already uses every shift. Six pre-built templates for the most common HR scenarios:
- Pulse check — short, deploy weekly or monthly
- Onboarding 30-day — capture new-hire reality before it normalizes
- Exit interview — leave reason, manager rating, would-recommend
- Training effectiveness — usefulness, pace, trainer clarity, gaps
- Wellbeing & safety — psychological and physical safety markers
- Manager 360° — peer, report, and skip-level review
All four languages, ready to deploy.
Need something specific? Describe it in plain language and the AI generates a draft for you. Then review, tweak, publish — and the system auto-translates everything into all four languages on publish.
AI survey generation
The “Generate with AI” button in the survey editor takes a short prompt describing what you want to ask and produces a complete draft questionnaire — question text, answer types, options, scale anchors. The user reviews, tweaks, and publishes. Auto-translation fans the result out to the other three locales.
Sensible guardrails: prompts are length-limited, generation is rate-limited per user, output question count is bounded, and content is sanitized before save. The output drops directly into the editor for easy refinement.
Anonymous means actually anonymous
This is where most survey tools fail. They claim anonymity but track timestamps, IP addresses, and ordering — meaning a determined manager can usually figure out who said what.
We took it seriously:
- Identity hashing of participation markers — the system can prevent double-submission without storing identity
- Free-text answers shuffled on read so order can’t be cross-referenced with submission time
- Timestamps rounded to the day — no minute-level patterns
- Aggregates suppressed below 5 responses so individual identities can never be reverse-engineered
- No IP addresses stored with submissions
If your team doesn’t trust the anonymity, the data is worthless. So we built it to be worth trusting.
Key capabilities
- 6 pre-built templates ready to deploy in 4 languages
- AI generation from a short plain-language prompt
- Auto-translate on publish to en/de/es/fr
- Lifecycle: draft → scheduled → live → ended
- Aggregate dashboard with charts (suppressed below 5 responses)
- CSV export for offline analysis
- Per-question types: single-choice, multi-choice, scale, text, NPS
- Audience targeting by department, role, or hotel-wide
- Scheduled publish (e.g. every Monday at 09:00)
Who it’s for
GMs reducing turnover by catching disengagement before it walks out the door. HR teams running structured exit interviews instead of “how are you, why are you leaving?” Owners benchmarking employee sentiment across multiple properties. Heads of department running 360° reviews with real anonymity, not the theatre kind.
If your hotel has more than 10 employees and runs zero structured surveys today, this is where to start.
The honest part
A working pulse survey every quarter is the cheapest insurance policy in hospitality. Done right, you see the cracks weeks before they become walkouts. Done wrong (or not done), the first signal is the resignation letter — and the cost of replacement is already on its way.
How does your hotel listen to its team today — annual survey, suggestion box, or actually nothing structured?