When was Room 214 last inspected? How was the bathroom 90 days ago?
Most hotels can’t answer this. Their maintenance audits live on paper. Or in a spreadsheet that gets updated when somebody remembers. Or — most commonly — in nobody’s head and nobody’s system.
The result is predictable. The first sign of trouble in a room is the guest complaint. By then the AC has been failing for weeks. The carpet stain has been growing. The grout has been moldy across multiple stays. And the review on TripAdvisor is being typed in a coffee shop.
What Room Inspections does
Every room in your property, registered with floor, category, and inspection schedule. Three pre-built templates ship ready to use:
- Full maintenance audit — covers MEP, finishes, fixtures, soft goods. Quarterly cycle.
- Housekeeping post-clean check — quick supervisor verification after housekeeping
- Pre-arrival ready check — final pass before VIP or scheduled guest arrival
Want a custom audit for your spa rooms or your suites? Describe it in plain language and the AI generates a complete template, item by item, with severity levels and photo-on-fail rules. Auto-translated into all four languages on publish.
How a tour runs
The mobile runner walks the inspector through every checkpoint. One screen per item. Pass / fail / N-A. On fail: photo required, optional note, severity flagged automatically based on the template’s rules.
The room’s inspection record updates live. When the tour ends, the room scores itself based on pass rate and severity weighting. Failed items optionally convert to Repairs tickets in one tap — same workflow, same audit trail, no double entry.
AI template generation
The editor’s AI button takes a short prompt describing what you want the inspection to cover and produces a complete checklist with item titles, descriptions, severity levels, and photo-on-fail flags. Same kind of guardrails as the survey generator — prompts length-limited, generation rate-limited per user, output validated.
What actually changes when this is in place
Patterns become visible. Room 214 fails the same checkpoint three audits in a row? The dashboard surfaces it. Section trending downward across the property? The dashboard surfaces it. Inspections overdue? Highlighted before they become guest complaints.
This is the difference between reactive maintenance — fixing things after guests notice — and proactive maintenance — fixing things before guests stay. The financial gap between those two modes is enormous, and it shows up directly in review scores.
Key capabilities
- 3 pre-built templates plus AI custom generation
- Per-room schedule with overdue alerts
- Photo on fail required by the template
- Severity weighting — major fail counts more than minor
- Auto-translate on publish to en/de/es/fr
- One-tap conversion of failed items into Repairs tickets
- Aggregate dashboard — pass rates, repeat-fail items, overdue rooms
- Per-floor and per-category breakdown
- Tour history per room with photo galleries
- Audit immutability — completed tours can’t be edited
Who it’s for
Heads of housekeeping running quarterly maintenance audits at scale. Maintenance managers correlating inspection findings with the repairs queue. GMs preparing for renovation budget meetings with actual data instead of “the guests have been complaining.” Owners requiring chain-wide standardization across multiple properties.
The honest part
Most hotels say they do regular room audits. The reality is rarely as systematic as the brochure suggests. Without a digital trail, “we inspect quarterly” usually means “we inspected once last year and meant to do it again.”
Inspection data isn’t just for compliance. It’s the early warning system for everything that hits guest reviews three months later. Build it before you need to defend yourself in a renovation budget meeting.
How often are your rooms audited beyond housekeeping turnover today — and could you actually prove it?